Polycom: All Polycom phones on the boot server support MoH.If you use Polycom phones, you must use the OnSIP Polycom boot server to utilize MoH. The following is from the OnSIP Knowledgebase. Next, you will need a compatible desk phone. To enable streaming hold music from Easy On Hold, begin by upgrading to the enhanced music on hold feature from onSIP. They’re also confident about Panasonic desk phones (not DECT ) configured on the OnSIP boot server. OnSIP is confident that the MOH service from Easy On Hold will work for Polycom phones that have been configured on the OnSIP boot server.

OnSIP website So, which phones work with OnSIP Streaming MOH (music on hold)? But since they operate on a computer, they are much more powerful than desk phones. They mimic desk phones by presenting a phone interface on the computer, complete with a dialpad and call handling features (such as Mute, Hold, and Transfer). Softphones are essentially software-based phones. Why wouldn’t the music play for them but it would work for our in-office Polycom phone? In the OnSIPsphere, not all phones support MoH. When Easy On Hold launched streaming music on hold for OnSIP customers, we were inspired by a customer that had switched to OnSIP hosted service using Yealink phones.

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